Support

FAQ

What is Draft Caddie?: A web app for running private golf pools with friends. You create a pool for a specific tournament, invite your group, draft real players from the field, and watch live standings during play. No spreadsheet, no app store.
How much does it cost?: Free during our Founding Season beta through the US Open (June 11–14, 2026). Pricing details for the rest of the season are coming.
How do I join a pool?: Your commissioner sends you an invite link. Click it, create an account with your email, and you're in. Pools are private — there's no public directory.

How does the draft work?: Snake order. With N managers picking 6 players each, round 1 goes 1 → N, round 2 reverses N → 1, round 3 reverses again, and so on through 6 rounds. Every manager ends with 6 players. Your commissioner sets the pick clock (default 1 hour).
What's the queue?: A ranked list of players you want, set up in advance. When your turn opens, your highest-ranked still-available queued player is picked instantly — no clock, no need to be online. You can update your queue any time before or during the draft.
What if I'm offline during my turn?: If you have queued players, your top available pick fires within seconds. If your queue is empty, the clock runs and the system auto-picks the highest-ranked available player when it expires. Keep at least a few players queued so you're never caught off guard.
My player got auto-picked — why?: Two reasons: either your queue resolved your turn instantly (your top available queued player was selected), or your clock expired and the system used the ranking-based fallback pick.

How does scoring work?: Each round, your 4 lowest-scoring players (out of 6) count toward your team total — the other 2 are dropped for that day. Lowest cumulative team score across all 4 rounds wins. Roster size and the number of scores that count are configurable by the commissioner.
How do I know which scores are counting?: On the Teams tab, each of your 6 players shows their R1/R2/R3/R4 scores. The cell of the score being counted that day is highlighted in light green. Players whose scores are dropped appear dimmed.
What happens if a player misses the cut, withdraws, or is disqualified?: They count for the rounds they played, then take a penalty score (default 80 strokes) for each remaining round. A missed cut adds 160 strokes over rounds 3 and 4. Their name appears with a strikethrough and a clear MC/WD/DQ label.
Why are scores sometimes delayed?: Live scores sync from ESPN every few minutes during play. If a round just started, ESPN is slow, or a player is between holes, expect a short lag. If scores look stuck for more than 15 minutes during active play, message your commissioner — they can trigger a manual sync or correct scores by hand.

How do I invite people to my pool?: Open your pool's admin page and copy the invite link. Anyone with that link can join after signing in, until the pool fills up or you generate a new link.
I can't start my draft yet — why?: Most likely the player field hasn't been published by ESPN. Tournament fields typically become available about a week before the event. Your admin page banner shows the current status: “Field available” means you're ready to load and draft; otherwise, you'll get an email the moment the field is published. The Start Draft button stays locked until the field is loaded so no one accidentally drafts an empty pool.
What can my commissioner do?: They run the pool. Commissioners can correct any score (ESPN occasionally has bad data — corrections override the live feed and are final for the pool), pause or resume the draft if something goes wrong, and remove managers if needed. Every commissioner action is logged.

Does the app handle buy-in or prize money?: No, never. The app runs the pool — drafts, scoring, standings — but never collects, holds, or distributes money. Any buy-in or payout is entirely between you and your group, handled offline. The optional “buy-in amount” field in pool settings is just a label so your group remembers what was agreed.
A score looks wrong — what do I do?: Tell your commissioner. They can verify against the broadcast or ESPN and correct any score directly. Score corrections within a pool are resolved by your commissioner.
How do I report a bug or get help?: Use the Feedback form on this page. Every submission is read and responded to personally. Include what you were trying to do and what happened.

Found a bug or have an idea? Send it straight to us — we read every note.